92star Privacy Policy – How We Protect Your Data

Welcome to the 92star Privacy Policy. This document explains how 92star collects, uses, stores and protects the personal information of players who register and use the platform at 92star.onl. This policy applies to all services offered on the 92star platform, including Sports Betting, Cricket and PSL wagering, Live Casino, Slots, Fish Games, and all deposit and withdrawal transactions carried out in PKR.

By creating a 92star account and using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any concerns about how your data is handled, you should contact our support team before continuing to use the platform.

We review and update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects when the most recent changes were made. We encourage you to check this page periodically so you are always aware of how your information is being treated.

92star collects personal information in two main ways: information you provide directly when registering and using the platform, and information that is collected automatically as you interact with the site.

Information you provide directly:

• Registration details: Full name, date of birth, email address, mobile phone number and any other details requested during the sign-up process.
• Identity verification documents: Where verification is required, we may ask for a copy of a valid ID such as a national identity card (CNIC), passport or other government-issued document.
• Payment information: Account details for JazzCash, Easypaisa, Raast, bank account numbers or card details used to deposit or withdraw PKR. Full payment credentials are not stored on our servers — see Section 4 for details.
• Communication history: Records of messages or queries you send to the 92star support team.
• Responsible gaming preferences: If you request deposit limits, session reminders or self-exclusion, we record those preferences so they can be enforced.

Information collected automatically:

• IP address and approximate geographical location
• Device type, operating system and browser version
• Pages visited, time spent on each page and navigation paths through the site
• Betting and gaming activity — games played, bets placed, deposit and withdrawal history
• Session timestamps and login history
• Cookie and tracking data as described in Section 7

92star uses the information we collect for the following purposes:

• Account management: To create your account, verify your identity, process your login and keep your account details up to date.
• Processing transactions: To process deposits in PKR, validate withdrawal requests, and maintain an accurate record of your financial activity on the platform.
• Platform operation: To deliver the games, sports betting markets and other features of the 92star platform to you correctly and reliably.
• Security and fraud prevention: To detect and investigate suspicious activity, unusual betting patterns, duplicate accounts or potentially fraudulent transactions. Your IP address, device data and activity logs all play a role in this.
• Customer support: To respond to your queries, resolve account issues and maintain a record of your support interactions so we can provide consistent assistance.
• Responsible gaming: To monitor gaming behaviour and apply any limits or restrictions you have requested, including deposit limits, time reminders and self-exclusion periods.
• Communications: To send you important account notifications such as password changes, deposit confirmations and security alerts. Where you have opted in, we may also send information about promotions and bonuses.
• Platform improvement: To analyse how players use the site so we can improve navigation, fix issues and develop better features for our Pakistani player base.

All financial transactions on 92star are processed in Pakistani Rupees (PKR). When you deposit or withdraw using JazzCash, Easypaisa, Raast, Bank Transfer or card, the transaction is handled over an encrypted connection. Here is how we manage payment data specifically:

• No storage of full credentials: 92star does not store your full JazzCash PIN, Easypaisa MPIN, card CVV or complete bank account login credentials. Only the minimum reference information needed to process and identify your transactions is retained.
• Payment method verification: We record the payment method you use for deposits so that withdrawals can be routed back to the same account, as required under our Terms and Conditions. This is a standard anti-money-laundering measure.
• Transaction records: A full history of your deposit and withdrawal transactions is maintained in your account for reference and for our internal compliance records. You can view your transaction history when logged in.
• Third-party payment processors: Some transactions are processed through third-party payment gateway partners. These partners handle the technical processing of payments and are subject to their own privacy and security standards. 92star requires that these partners maintain appropriate data protection practices.

92star does not sell your personal information. We do not trade or rent your data to marketers. However, there are specific circumstances in which your data may be shared with third parties:

• Service providers: We work with trusted third-party companies who help us operate the platform — including payment processors, identity verification services, analytics providers and hosting infrastructure. These companies are authorised to use your data only as needed to provide their services to 92star, and are bound by confidentiality obligations.
• Fraud prevention and security: We may share data with fraud detection services or security partners to investigate suspected fraudulent activity, protect the platform and protect other players.
• Legal requirements: If we receive a valid legal request — such as a court order or formal legal process — we may be required to disclose certain information. We will always aim to limit such disclosure to only what is legally required.
• Business transfers: In the event that 92star's platform or business is transferred to another party, personal data held about players may form part of that transfer. Any new operator would be bound by the privacy commitments made in this policy.

In all cases where data is shared, we take reasonable steps to ensure it is handled securely and only for the stated purpose.

92star retains personal data for as long as is necessary to fulfil the purposes for which it was collected. In practice, this means:

• Active accounts: While your account is active, we retain all associated personal information, transaction records and activity logs needed to operate your account correctly.
• Closed accounts: When you close your account, we retain core identity and transaction records for a period of time as required for fraud prevention and financial record-keeping purposes. This is standard practice for financial services platforms.
• Support records: Records of your support interactions are kept for a reasonable period so that if an issue resurfaces, our team has context to assist you effectively.
• Marketing preferences: If you opt out of promotional communications, we retain a record of that opt-out to ensure we do not contact you again.

When data is no longer needed and there is no legal or operational reason to keep it, it is securely deleted or anonymised.

92star uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here is what we use them for:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and remember your basic preferences. Without these, the site cannot operate correctly.
• Analytics cookies: We use analytics tools to understand how players navigate the 92star platform — which pages are visited most, where players drop off, and how the site performs across different devices. This data is aggregated and used to improve the platform.
• Preference cookies: These remember your settings — such as display preferences — so you do not have to reconfigure them every time you visit.

Most browsers allow you to control cookies through their settings — you can block or delete cookies if you prefer. However, blocking essential cookies will affect your ability to use the 92star platform properly, including staying logged in to your account.

Protecting your personal and financial data is a top priority for 92star. We implement a range of technical and organisational security measures, including:

• SSL encryption: All data transmitted between your device and 92star servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when using the site.
• Access controls: Access to player data within 92star is restricted on a need-to-know basis. Staff who do not need access to personal data as part of their role do not have it.
• Monitoring: We monitor platform activity for unusual patterns that could indicate security threats, unauthorised access attempts or fraud.
• Password security: Passwords are stored in hashed form — they are never stored in plain text. 92star staff cannot see your password; if you forget it, you must reset it.

While we take strong precautions, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong password and not sharing it with anyone. If you ever suspect your account has been accessed without your permission, contact 92star support immediately.

As a 92star player, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal information 92star holds about you at any time. Contact our support team to make this request.
• Right to correction: If any personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it. You can update basic contact details directly in your account settings, or contact support for help.
• Right to deletion: When you close your account, you may request that your personal data be deleted. We will honour this request to the extent possible, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while an issue is being resolved — for example if you believe data we hold is inaccurate.
• Right to withdraw consent: Where our use of your data is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time. Withdrawing consent for marketing will not affect your ability to use the platform.

To exercise any of these rights, contact the 92star support team with your request. We aim to respond to data requests as promptly as possible.

The 92star platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that an account belongs to a person under 18, that account will be immediately closed and the associated data will be handled in accordance with our data deletion procedures.

If you believe a minor has created an account on 92star, please contact our support team so that we can investigate and take appropriate action promptly.

92star may update this Privacy Policy from time to time to reflect changes in how the platform operates, improvements to our security practices, or other legitimate reasons. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

We may also notify registered players of significant privacy-related changes through the platform or via the contact details associated with your account. However, it remains your responsibility to review this page periodically. Continuing to use 92star after changes have been published constitutes your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the 92star support team. Our contact email is listed in the footer of this page.

When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern. Do not include sensitive information such as passwords or full payment details in your message.

For more information about responsible gaming and managing your account activity, visit our Responsible Gaming page. For general platform questions, visit our FAQ page.