92Star FAQ – Your Questions Answered

You must be at least 18 years old to hold an account on 92Star. This is a firm requirement and is not negotiable. If we have reason to believe an account holder is under 18, the account will be suspended and any funds held will be handled according to our Terms and Conditions. Please only register if you meet this age requirement.

On the login page, tap "Forgot password?" and enter the mobile number linked to your account. Follow the steps to verify your number and set a new password. The process takes just a couple of minutes. If you run into any trouble, reach out to the 92Star support team through the in-platform help section.

No. Each person is permitted to hold only one active account on 92Star. Creating duplicate accounts is a violation of the platform's terms and can result in all associated accounts being suspended. If you have lost access to your existing account, use the password recovery option rather than creating a new one.

92Star supports a wide range of PKR payment options for Pakistan players. You can deposit using JazzCash, Easypaisa, Raast, standard bank transfer, debit and credit cards, and other mobile wallets. All transactions are processed in PKR so there are no currency conversion fees on your end.

Most deposits via JazzCash, Easypaisa, and Raast reflect in your 92Star wallet within a few minutes. Bank transfer deposits can take slightly longer depending on your bank's processing time. If your deposit has not appeared after 30 minutes, check the transaction status in your payment app first, then contact 92Star support with the transaction reference number.

Yes, a minimum deposit threshold applies and is displayed on the Deposit page when you select your preferred payment method. The minimum varies slightly between methods. There is no maximum cap for standard deposits, though very large transactions may require additional verification for security purposes.

First, wait at least 15–30 minutes as some transfers have a natural processing delay. If the funds still have not arrived, note down the transaction ID or screenshot from your payment app, then contact the 92Star support team. Provide the transaction reference, the amount in PKR, the date and time, and the payment method used. Our team will trace the payment and credit it manually if confirmed.

Log in to your account and head to the wallet section. Select "Withdraw", enter the PKR amount you wish to cash out, choose your preferred payment method — JazzCash, Easypaisa, Raast, or bank transfer — and confirm the request. Most withdrawals are processed within a few hours. Larger amounts may take up to 24 hours depending on the method and verification requirements.

92Star does not apply platform-side deduction fees on standard withdrawals. What you request is what leaves your account. However, your bank or mobile wallet provider may apply their own transfer fees on the receiving end — this is outside our control and varies by provider.

Withdrawal requests occasionally require a manual security review, especially for first-time withdrawals or larger amounts. If your request has been pending for more than 24 hours, contact support directly with your withdrawal reference number. In most cases, the delay is due to a pending identity verification step that can be resolved quickly by submitting the required documents.

For security and anti-fraud purposes, 92Star generally requires withdrawals to be processed back to the same payment source used for the deposit. If your original payment method is no longer active, contact support to discuss alternative arrangements. Additional verification may be required in such cases.

The welcome bonus is automatically offered to new players on their first deposit. After registering and logging in, head to the Deposit page, make your first qualifying deposit in PKR, and the bonus will be credited to your account. Always check the current promotion terms on the promotions page as the bonus percentage and minimum deposit requirement may change from time to time.

A wagering requirement means you need to place bets totalling a certain multiple of the bonus amount before you can withdraw the bonus or any winnings generated from it. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in bets before the bonus converts to withdrawable cash. The specific requirement for each promotion is stated in its terms.

Yes. During the Pakistan Super League and other major cricket tournaments, 92Star typically runs time-limited promotions including enhanced odds, cashback offers, and deposit bonuses tied to specific match events. These promotions are only visible once you are logged in, so make sure to check your promotions tab regularly during the PSL season to avoid missing out.

Bonuses have expiry dates. If a bonus is not used or the wagering requirement is not completed within the stated timeframe, the bonus is automatically removed from the account. Always check the expiry date when you receive a bonus. If you believe a bonus was removed in error, contact support with the relevant details and the team will review it.

92Star covers a broad range of cricket events including Pakistan Super League (PSL), T20 internationals, Test matches, ODI series featuring the Pakistan national team, and major tournaments like the ICC T20 World Cup. Live in-play betting is available for most fixtures, letting you place bets as the match unfolds ball by ball.

Winnings are calculated by multiplying your stake by the decimal odds displayed at the time of placing the bet. For example, if you stake PKR 500 at odds of 2.50, your potential return is PKR 1,250 (which includes your original stake). All odds on 92Star are shown in decimal format and the potential payout is always displayed before you confirm your bet.

If a match is officially abandoned without a result being declared, most pre-match bets are voided and the stake is returned to your account. For bets placed on specific in-play markets (such as runs in a particular over), the outcome depends on whether that market was already settled before the abandonment. Full details are covered in the Sports Betting rules section of our Terms and Conditions.

Yes. Beyond cricket, 92Star's sports section includes football covering international fixtures and major leagues, as well as esports markets. Pakistan players who follow football alongside cricket will find a decent range of pre-match and live betting options available across multiple competitions.

All slot games on 92Star use certified random number generation (RNG) systems. This means each spin outcome is completely independent of the previous one and cannot be influenced or predicted. The RTP (return to player) percentage for each game is determined by the game provider and is built into the game mathematics — 92Star does not modify these figures.

Fish games are interactive shooting games where you aim at fish swimming across the screen. Each fish has a different points or multiplier value. You spend credits (PKR) to fire shots, and catching fish earns you credits back based on the fish's value. The bigger and rarer the fish, the higher the reward. They are fast-paced and popular as a break from traditional casino formats.

Yes. The 92Star live casino is fully optimised for mobile. You can play live baccarat, roulette, Teen Patti, and blackjack with real dealers on your Android phone or tablet. A stable internet connection (4G or Wi-Fi) is recommended for the best streaming quality. The dedicated 92Star app provides even smoother performance than the mobile browser.

Visit the App page on the 92Star website and follow the download instructions provided there. Since the app is not distributed via the Google Play Store, you will need to allow installation from unknown sources in your phone's settings before installing. The process takes about a minute and the app works smoothly on most Android devices commonly used in Pakistan.

Slow loading is usually a network issue on your end. Try switching between mobile data and Wi-Fi to see if one performs better. Clearing your browser cache can also help if pages are loading outdated content. If the site appears to be down entirely, check back after a few minutes. For persistent performance issues, the 92Star app typically loads faster than the browser version.

The 92Star support team is available 24 hours a day, 7 days a week. Once you are logged in, access the support section from within your account dashboard. You can also reach the team via the email address listed in the footer of this page. When raising an issue, include your registered mobile number, a clear description of the problem, and any relevant screenshots or transaction references to help the team resolve it quickly.

92Star uses SSL encryption on all pages to protect data in transit. Your personal details and payment information are stored securely and are never shared with third parties outside of what is necessary to process transactions. You can read the full details in the Privacy Policy. For your own protection, always use a strong, unique password and avoid logging in from shared or public devices.